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filing an appeal or review

 
Q. When can I ask for a review?
A. If you have made a complaint to the OIPRD but have been notified by the chief of police/Commissioner of the OPP that your complaint is unsubstantiated or not of a serious nature, you are entitled to ask the OIPRD to review the decision.

Q. How long do I have to ask for a review?
A. You have 30 days from the date you receive notice that your complaint has been found to be unsubstantiated or not serious in nature to request a review.

Q. How do I request a review?
A. You must submit your request for review of a complaint in writing on the Request for Review form. Your written request must specify the outcome that you believe to be appropriate, explain why you are requesting the review and include any evidence that supports your request for review.

Q. What if I miss the deadline to request a review?
A. In exceptional circumstances, the OIPRD may grant a request for a review after the 30-day deadline has passed. Extensions will only be granted in exceptional cases where circumstances beyond your control have prevented you from requesting a review within the 30-day time period. These circumstances may include illness or a sudden and unexpected absence that prevents you from receiving correspondence. The OIPRD will require documentation to confirm your special circumstances.

Q. Can I ask for a review if the OIPRD investigated my complaint?
A. You cannot request a review of the results of an OIPRD investigation. The OIPRD is a neutral and independent agency. If the OIPRD has investigated your complaint, any decisions made in regards to your file are final.

Q. What happens if the OIPRD agrees with the chief of police and finds that my complaint is unsubstantiated?
A. If you request that the OIPRD review your complaint, and the OIPRD is in agreement with the chief of police that your complaint is unsubstantiated, the OIPRD will notify you in writing, and your complaint will be considered closed. Once your complaint is closed, you cannot make a complaint about the same incident again.

Q. What happens if the OIPRD disagrees with the chief of police and finds that my complaint is substantiated?
A. If, upon review of your complaint, the OIPRD finds that your complaint has wrongly been deemed unsubstantiated, the OIPRD will take steps to resolve your complaint in a satisfactory matter. This may include issuing a directive to the chief of police, or investigating the complaint.

Q. What happens if the OIPRD agrees with the chief of police that my complaint is less serious?
A. If you request that the OIPRD review your complaint, and the OIPRD is in agreement with the chief of police that your complaint is of a less serious nature, ​the OIPRD will notify you in writing, and your complaint will be considered closed. Once your complaint is closed, you cannot make a complaint about the same incident again.

Q. What happens if the OIPRD decides my complaint is serious?
A. If, upon review of your complaint, the OIPRD finds that it is of a serious nature, steps will be taken to resolve your complaint in a satisfactory manner. This may include issuing a directive to the chief of police or further investigating the complaint.

Q. Can I appeal a policy or service complaint?
A. If you have made a policy or service complaint to the OIPRD, but are dissatisfied with the conclusion, you must take your appeal to the police services board in your region. Police services boards are a part of your municipal government.

Q. Can I appeal the result of a disciplinary hearing?
A. If you made a complaint to the OIPRD or a chief of police that resulted in a disciplinary hearing, but you are dissatisfied with the result of the hearing, you may make an appeal to the Ontario Civilian Police Commission. The OCPC is an independent agency of the Ministry of the Attorney General, which serves primarily to adjudicate hearings. To learn more about the OCPC visit their website at www.ocpc.ca
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