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​Informal Resolution

 
Q. What is Informal Resolution?
A. Informal Resolution is a way to resolve complaints. Informal Resolution can only go ahead with the consent of both the complainant and the officer involved, as well as the agreement of the chief of police and the OIPRD.

Q. What are the benefits of Informal Resolution?
A. Informal Resolution may be beneficial to both the complainant and the respondent officer by encouraging dialogue, exploring alternative perspectives and promoting understanding between the parties. This allows the parties to jointly find a solution to the matter.

Q. What are some possible outcomes of Informal Resolution?
A. Informal Resolution may include an apology, an explanation by a senior member of the police service, referral to education, training or various forms of mediation.

Q. How does an Informal Resolution take place?
A. The person responsible for arranging the Informal Resolution will work with the complainant and the officer to come to a resolution. This may involve a phone conversation, a resolution may be proposed by the person in charge or a face-to-face meeting between the parties involved.

Q. Does the OIPRD conduct the Informal Resolution?
A. The OIPRD will play a role in the Informal Resolution process, however, other professionals including mediators, educators and counsellors may also be involved in the process. Both the complainant and the respondent officer must agree on who will assist with the resolution process. Sometimes the resolution may be handled between the complainant and the respondent themselves.

Q. I want to talk to someone about whether or not I should try Informal Resolution. How do I get advice?
A. The OIPRD cannot provide complainants with advice of any kind, but the information available on our website may assist you. If you feel that you require legal advice, it is best for you to contact a lawyer. Information on both the Lawyer Referral Service and local legal clinics can be accessed through our Useful Links
page.

Q. Will the Informal Resolution appear in the officer's disciplinary record?
A. Complaints that are resolved through Informal Resolution may not result in an entry in the disciplinary record of the respondent police officer. The OIPRD and the chief of police will track the outcome of Informal Resolutions for statistical purposes, however, there may not be a record of your complaint in the officer's disciplinary file.

Q. I agreed to an Informal Resolution, but I changed my mind. What happens now?
A. If you have agreed to participate in an Informal Resolution, but no longer wish to participate in the process, you may revoke your consent to Informal Resolution at any time, provided no resolution has been decided. If you have agreed to a proposed resolution, you have 12 days to change your mind.

If you wish to revoke your consent to Informal Resolution, before the conclusion of an investigation into your complaint, the investigation will proceed.

If you wish to revoke your consent to Informal Resolution after the investigation into your complaint has been concluded, the chief of police may impose disciplinary action without a hearing, should he or she believe that this is appropriate.

Q. What happens if we agree on a resolution but it's never carried out?
A. The OIPRD will review all resolutions that are agreed to but never carried out and take appropriate steps to address the complaint. If the investigation of your complaint has not been concluded, the OIPRD may take steps to continue the investigation.

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