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​policy AND service complaints

 
The OIPRD reviews all public complaints received to determine whether it is a policy, service or conduct complaint.
 
When a complaint is handed in at a police service, the complaint must be sent to the OIPRD within three business days in accordance with the OIPRD Rules of Procedure. If a police service board receives a public complaint directly, it must also forward it to the OIPRD within three business days.
 
Complaints about policies and services of a police organization are screened by the OIPRD but are not investigated by the OIPRD. These
complaints are sent to the appropriate police chief for investigation, with oversight by the OIPRD.
 
Within 60 days of receiving a complaint, a municipal chief of police must provide a written report to the complainant, the OIPRD and the police services board, outlining their decision. The chief must also advise the complainant in writing that they have the right to request a review of the decision from the police services board.
 

Complaints about Policies or Services provided by the Ontario Provincial Police

 
The OIPRD refers public complaints made regarding the policies or services of an OPP detachment that is providing policing services to a municipality to OPP headquarters in Orillia. OPP headquarters is responsible for ensuring that the complaint is directed to the appropriate decision-maker within the OPP.
 

Board Responsibilities Regarding Policy and Service Complaints 

 
If a complainant does not agree with a municipal chief's decision about a policy or service complaint, the complainant has the right to ask the relevant police services board for a review within 30 days of receiving the decision.

When a board receives a request for a review, it must:
  • advise the chief of police of the request
  • review the complaint and take any action, or no action, in response to the complaint as it considers appropriate
  • notify the chief of police, the complainant and the OIPRD in writing of its disposition of the complaint with reasons
If the board has more than three members, it also has the following options:
  • appoint a committee of at least three members (two of whom constitute a quorum) to review the complaint and make recommendations to the board after the review is complete
  • while conducting a review, the board or committee of the board may hold a public meeting with respect to the complaint but it is not mandatory
  • consider the recommendations of the committee and take any action, or no action, in response to the complaint as it considers appropriate
  • notify the complainant, chief of police and the OIPRD in writing of its disposition of the complaint with reasons 
     
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