Complaints

Complaint Forms

What should you include in your complaint?

As well as your full contact details and your date of birth, please try to provide the following information:

  • Who? Which police service and/or police officer(s) is your complaint about?
  • Where? Where in Ontario did the incident(s) happen?
  • When? What date(s) and time(s) did the incident(s) take place?
  • What? Please describe what happened.

If you would like assistance when filling out the complaint form:

  • Local community organizations may offer assistance with your complaint and often provide translation services
  • You do not need a lawyer to make your complaint, but a lawyer or legal clinic may provide advice and assistance with your complaint

Consent to Proceed
The OIPRD needs your consent before we can look into your complaint. In order for us to process your complaint, you must sign the complaint form or, if filing online, select “yes” for signature in the declaration section. If you do not sign the complaint form, we are unable to proceed with your complaint.

Example of a Completed Complaint Form

Sample Complaint

Ways to Make a Complaint

In order to make a complaint to the OIPRD, you must use an OIPRD complaint form available in hardcopy, PDF or online.

The OIPRD does not accept anonymous complaints.

Online:

Already made a complaint? You can check the status of your complaint.

Email, Fax or Mail:

Email:
Print and complete the PDF complaint form, scan it and send it as an attachment to: oiprdcomplaints@ontario.ca

Fax:
Toll-free fax: 1-877-415-4773
Local fax: 416-327-8332

Mail:
Office of the Independent Police Review Director

655 Bay Street, 10th Floor
Toronto, Ontario
M7A 2T4

If you would like to have a copy of our Making a Complaint about Police guide booklet with detachable complaint form mailed to you, please contact our office.

Phone:
Toll-free phone: 1-877-411-4773
Local phone: 416-246-7071
TTY: 1-877-414-4773
Toll-free fax: 1-877-415-4773
Local Fax: 416-327-8332

Office hours: Monday – Friday, 8:30 a.m. – 5:00 p.m.
Please note that we cannot accept complaints over the phone.

In Person at OIPRD Office

Office of the Independent Police Review Director

655 Bay Street, 10th Floor
Toronto, Ontario
M7A 2T4

At a Police Station
You can pick up an OIPRD complaint booklet, as well as drop off a completed complaint form, at any police station in Ontario. You do not have to go to the police service you are making a complaint about to pick up or drop off a complaint form.

Police services have three business days to send complaint forms to the OIPRD.

Other Forms: