The OIPRD is committed to providing accommodation for all persons with identified disabilities under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code in relation to services and materials that the OIPRD provides.

The OIPRD is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA. The OIPRD is committed to providing an inclusive and accessible environment in which all members of the public are treated with dignity and respect.

Accommodation will be provided in accordance with the principles of dignity, individualization and inclusion. The OIPRD will work cooperatively, and in a spirit of respect, with all partners in the accommodation process.

OIPRD Accommodation Policy

OIPRD Accommodation Policy​ (HTML)

OIPRD Accommodation Policy (PDF)

Requesting Accommodation

If you would like to request accommodation in advance of a conversation with OIPRD staff, please contact the Accommodation Coordinator.


Toll free: 1-877-411-4773
Local: 416-246-7071
TTY: 1-877-414-4773


655 Bay Street, 10th Floor
Toronto, Ontario
M7A 2T4


* Please mark the email or letter clearly as a request for accommodation.


Toll-free fax: 1-877-415-4773
Local fax: 416-327-8332

Once you have requested accommodation, the Accommodation Coordinator will communicate the request to the Case Coordinator or Investigator overseeing your complaint.

Privacy and Confidentiality

The OIPRD acknowledges that requests for accommodation may require the disclosure of private, sensitive, and personal information. The OIPRD will maintain the confidentiality of information related to an accommodation request, and will only disclose this information with the consent of the applicant requiring accommodation.

Examples of Accommodation:
  • The OIPRD will arrange and cover the costs for an American Sign Language (ASL) or a Langue des signes québécoise (LSQ) interpreter if required. Please give as much advanced notice as possible as arrangements for ASL/LSQ interpreters can take between two weeks to a month.
  • The OIPRD provides services in English and French. A complaint will be responded to in either English or French depending on the language in which it is filed. Any party who requires the assistance of an interpreter in filing a complaint in a language other than French, English, ASL or LSQ, must arrange for an interpreter at their own expense.
  • The OIPRD can provide documents and reports in a variety of formats upon request, such as large print, Braille, or another reasonable format.
  • The OIPRD ensures that its office is wheelchair accessible.
  • The OIPRD welcomes service animals.
  • If you need to bring a support person with you, you do not have to tell us why they have to be with you, just that “I need this person with me for support.”
  • If it is hard for you to meet privately with persons of the opposite sex, you can just tell us you would like to meet with a woman/man.
  • If you have a disability that makes it very difficult to be in a closed room, you do not have to tell us about your condition, but you could say “I would like to be in a larger room with the door open.”
  • If you have a disability that makes it difficult for you to understand speech, you may:
    • Bring a support person with you
    • Ask the person speaking to you to speak slowly
    • Ask the staff person or your support person to write down some key points to take with you
  • If you have a disability that makes it difficult for you to read or understand printed materials, you can ask to have documents read and explained to you by the Accommodation Coordinator.
  • If organizational difficulties are part of your disability you can ask for help from the Accommodation Coordinator in putting your documents together in a logical order.
  • The OIPRD will provide ways of contacting the OIPRD in a variety of formats.

​Please note this list is not exhaustive and reasonable accommodations will be dealt with individually on a case-by-case basis.


Read the OIPRD Accessibility Plan and Status Report ​