The OIPRD offers several ways to resolve complaints involving less serious allegations of misconduct.
Customer Service Resolution is a way for the complainant and respondent officer to resolve a less serious complaint before it has been formally screened under the Police Services Act.
Informal Resolution is a way that less serious allegations of misconduct may be resolved during the OIPRD complaint process. It may be undertaken at any stage of an investigation or at the conclusion of an investigation where a complaint is substantiated as less serious.
The Informal Resolution process may be facilitated by a senior officer designated by the police chief or OPP Commissioner.
If Informal Resolution facilitated by a senior police officer is unsuccessful, or if the complainant or respondent officer makes a request, mediation may be an option. A mediator, assigned by the OIPRD, will work with the complainant and the respondent officer to resolve the complaint.
Successful resolutions can be powerful learning opportunities that can have lasting positive effects on both complainants and respondent officers.
Police officers may:
Benefits for the public and police oversight agencies:
Greater public satisfaction with the complaints system